Privacy & Cookie Policy

Privacy & Cookie Policy – Southern Gold Honey

Effective Date: 31/01/2026

1. Introduction

Southern Gold Honey (Pty) Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By accessing or using www.southerngoldhoney.co.za, you agree to the practices described in this policy.

2. Personal Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Full name
Email address
Phone number
Delivery and billing addresses
Order history and product information
Communications sent to us
Website usage data via cookies and analytics tools

We do not store payment or card details. All payments are processed securely by third-party payment providers.

3. How We Use Personal Information

We use personal information only where reasonably necessary to:

Process and fulfil orders
Communicate order confirmations and delivery updates
Respond to customer enquiries or support requests
Improve website functionality and user experience
Send marketing communications only where consent has been given

We do not sell, rent, or trade personal information.

4. Sharing of Personal Information

We may share limited personal information with trusted third parties strictly for operational purposes, including:

Courier and logistics partners for delivery
Payment processors (such as Yoco)
Shopify, our e-commerce platform

Only the minimum data required to perform these services is shared, and all partners are expected to handle data securely.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Enable essential site functionality (such as cart and checkout)
Analyse website performance and usage patterns
Improve overall user experience

Cookies may be set by us or by third-party services integrated into our website (such as Shopify analytics).

You may control or disable cookies through your browser settings. Please note that disabling cookies may limit certain website features.

6. Marketing Communications

We send marketing emails only to customers or subscribers who have opted in.

You may unsubscribe at any time by:

Clicking the unsubscribe link in any email, or
Contacting us directly

We may also send transactional communications such as order confirmations and delivery notifications, which are not promotional.

7. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent for marketing communications

Requests can be made by contacting us using the details below.

8. Data Storage & Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, or unauthorised access.

Customer data is securely stored and processed by Shopify, which complies with internationally recognised data-security standards. Any third-party access is limited to what is necessary and shared via secure systems.

9. International Data Processing

Although Southern Gold Honey is based in South Africa, some personal information may be processed or stored on Shopify’s international servers. Appropriate safeguards are in place to ensure data protection standards are maintained.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on our website.

11. Contact Information

If you have questions about this policy or wish to exercise your rights, please contact us:

Email: contact@southerngoldhoney.co.za
WhatsApp: 079 851 6717

Address:
9 Camden Close
Belvedere Estate
Durbanville
7551
Cape Town
South Africa