Privacy & Cookie Policy

Privacy & Cookie Policy – Southern Gold Honey

Effective Date: 14/05/2025

1. Introduction

Southern Gold Honey (Pty) Ltd (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the Protection of Personal Information Act (POPIA).

By using our website [www.southerngoldhoney.co.za], you agree to the terms outlined in this policy.

2. What We Collect

When you visit or purchase from our website, we may collect the following information:

  • Full name

  • Email address

  • Phone number (if provided)

  • Delivery and billing addresses

  • Order and product preferences

  • Data from cookies and website analytics

We do not store your payment information. Payments are securely processed via trusted third-party providers such as Yoco.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send transactional updates (order confirmations, delivery notifications)

  • Respond to your inquiries

  • Send occasional newsletters or promotions (only if you opt in)

  • Improve the performance and experience of our website

We do not sell or rent your personal information to third parties.

4. Sharing of Personal Information

We may share your data with:

  • Trusted logistics partners for delivery purposes

  • Payment processors (e.g., Yoco)

  • Shopify, our e-commerce platform, which securely hosts and processes customer data

We only share the minimum data required to fulfil your order or request.

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enable core functionality (shopping cart, checkout)

  • Improve site performance and monitor usage

  • Offer personalised content or promotions

These may include first-party and third-party cookies from tools such as Shopify analytics.

You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

6. Marketing Communications

You may opt in to receive promotional emails and newsletters. You can unsubscribe at any time using the link provided in each email, or by contacting us directly.

We may also send abandoned cart reminders and promotional emails to customers who have shown interest in our products.

7. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you

  • Correct any inaccuracies in your information

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise any of these rights, email us at contact@southerngoldhoney.co.za.

8. Data Security & Storage

We use secure systems to protect your data. Your personal information is stored by Shopify, which complies with international standards of data security. Any data shared with third parties is limited to what is necessary and is shared via secure channels.

9. International Data Transfers

While we are based in South Africa, some customer data may be processed or stored on Shopify’s international servers. These are protected under global data protection standards.

10. Contact Us

If you have any questions about this policy or your data, please reach out to us:
Email: contact@southerngoldhoney.co.za
Address: 9 Camden Close, Belvedere Estate, Durbanville, 7551, Cape Town, South Africa