Shipping & Returns

Shipping

We currently deliver within South Africa only.

We make use of both The Courier Guy and JKJ Express to handle our deliveries, depending on the nature, size, and destination of the order.

Shipping costs are calculated at checkout based on your order value. These rates are structured to reasonably represent courier and packaging costs across South Africa.

For custom or direct client orders quoted manually, we charge delivery at cost price only.

We charge separately for delivery because we place significant care into packaging and presentation to ensure your order - especially gift boxes - arrives protected, presentable, and ready to gift.

Dispatch Time

Orders are typically dispatched within 1–2 business days after payment confirmation.

Delivery Time

Once collected by the courier, delivery generally takes 2–4 business days depending on your location and courier route.

Remote or outlying areas may take slightly longer.

Tracking

Once your order has been dispatched, you’ll receive a tracking link via email so you can follow your delivery.

Please note that delivery times are estimates and may vary slightly due to courier delays, weather conditions, or high-volume periods.

Returns & Refunds

Because our products include food and personal care items, we approach returns with fairness, hygiene, and common sense.

Opened or Used Products

For health and safety reasons, we cannot accept returns or exchanges on:

  • Opened honey jars
  • Used body or home products

However, if something is genuinely wrong with the product, please contact us - we’re always happy to make a plan.

Unopened Products

We do not offer refunds or exchanges for change-of-mind purchases, even if the product is unopened.

This helps us maintain hygiene standards, minimise unnecessary transport, and reduce waste.

Damaged or Incorrect Orders

If your order arrives:

  • Damaged
  • Leaking
  • Broken
  • Incorrect

Please contact us within 24 hours of delivery and include clear photos of both the product and the outer packaging.

In these cases, we’ll gladly arrange a replacement or refund at no additional cost to you.

Quality Concerns

If you believe there is a quality issue with your honey or body & home products (for example texture, seal, freshness, or a manufacturing defect), please reach out.

We handle these matters case by case and always aim for a fair and reasonable outcome.

Crystallisation of Honey

Raw honey may naturally crystallise over time. This is a completely normal and natural process and does not affect the quality, safety, or taste of the honey.

Crystallisation is not considered a defect and is therefore not a valid reason for a return, refund, or replacement.

If you prefer your honey in a liquid state, gently warm the jar in warm (not boiling) water until the honey softens.

Return Shipping Costs

  • If the issue is due to our mistake or damage during transit - we cover all related costs.
  • For all other approved returns (if applicable), return shipping costs are the responsibility of the customer.

Refunds

Approved refunds are processed back to the original payment method used at checkout.

Please allow a few business days for the refund to reflect, depending on your bank or payment provider.

Contact Us

For any shipping or returns queries, please contact us via:

  • Email: contact@southerngoldhoney.co.za
  • Or through the Contact page on our website

We’re always happy to help and will do our best to resolve any issues quickly and fairly.

Effective Date: 13/05/2026